Refund Policy
Return and Refund Policy of Femme London
At Femme London, we aim to provide our customers with excellent service and a pleasurable shopping experience. Our return and refund policy is carefully crafted to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
No Refund for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the return shipping costs. Femme London does not cover return shipping fees and is not liable for any costs incurred during the return process. Please refer to our Terms and Conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please adhere to this deadline to be eligible for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product is found to have manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please email us at info@femme-london.co.uk. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include the form with your return to ensure correct processing of your request.
Conclusion
Femme London strives to ensure the satisfaction of our customers. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or concerns, please contact our customer service at info@femme-london.co.uk